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frequently asked questions

  1. What age children can be accepted at the hotel?
  2. Can I smoke? Do you have non-smoking rooms?
  3. Can I bring friends back to my room? What is the visitor policy?
  4. Do you have WiFi?
  5. How safe is the Colonial Zone?
  6. How can I get from the airport to the hotel? Is there a bus?
  7. Where I can I park my car?
  8. What time is check-in and check-out? What if I want to arrive early / leave late?
  9. Where can I eat in the evening?
  10. Can I cook in the hotel?
  11. Do I need to speak Spanish?
  12. What is the electricity voltage? And what type of electrical plugs are used?
  13. Do you provide hairdryers?

What age children can be accepted at the hotel?

We accept children aged 14 and over. Casa Sanchez is an child-free hotel. If you have booked a room and didn't realise this before, please contact us.

Can I smoke? Do you have non-smoking rooms?

All bedrooms are non-smoking. We have a number of areas of the hotel where you can smoke.

Can I bring friends back to my room? What is the visitor policy?

Visitors are only allowed to come to the hotel before 10 p.m. and cannot enter guest bedrooms. We do not allow guests to bring "overnight visitors" into the hotel for safety reasons. We need the names of everyone who will be staying in the room at check-in, so if someone will be joining you later during your stay, this is fine provided you give us their name at check-in.

Do you have WiFi?

Yes, we have free high-speed WiFi internet to all parts of the hotel and all bedrooms. More information here.

How safe is the Colonial Zone?

The Colonial Zone is almost certainly the safest part of the Dominican Republic. There are a lot of police and you are probably as safe as you would be walking around the centre of a European or North American city. Nowhere on the planet is 100% safe, and we advise you to leave expensive jewelry in the hotel, and only take phones and cameras out if you really need them. We have only ever had one guest who was robbed, and he was walking alone on a dark street with his cellphone in his hand at 3 a.m. The main street - the Conde - is safe 24 hours a day, and is just a few steps from our hotel, this street leads you to all the main tourist sites, bars and restaurants.

How can I get from the airport to the hotel? Is there a bus?

Taxi drivers in the Dominican Republic are in a very powerful trade union and have ensured that the only easy way to get out of the airport is by taxi. From Santo Domingo Las Americas Airport (SDQ) there is no public transport at all. The only way to leave is by taxi. We strongly recommend that you book our transfer service as it is cheaper and safer than coming with an unknown driver, and in addition many airport taxis get lost in the Colonial Zone.

Where I can I park my car?

You can park on the street outside the hotel when you first arrive, there are no restrictions. We have a car-park, but spaces are limited so you need to reserve a space ahead of your arrival. If our car park is full, there is a secure, cheap, public car park just one block away which we will direct you to.

What time is check-in and check-out? What if I want to arrive early / leave late?

Check-in is from 3 p.m., and check-out is 12 p.m. midday. If you need to check-in early, or check-out late, this is no problem. We offer early check-ins from 10 a.m., you can have breakfast when you first arrive included in this service, the cost is US$35 plus tax. We also offer late check-outs to 5pm for the same cost. The reason we have to charge is because we cannot have other guests staying in your room the night before / after. You need to reserve an early check-in or late check-out by using the form here.

Where can I eat in the evening?

Casa Sánchez provides lunch and dinner as well as room service 24 hours a day. Follow this link for more information about our meal service and room service within the hotel. The Colonial Zone has a large number of restaurants, ranging from pavement cafés to international standard gourmet restaurants, and everything in between. Restaurant food is very reasonably-priced in the Dominican Republic. We have included some information on Colonial Zone restaurants here, and there is also a guide in all guestrooms.

Can I cook in the hotel?

Our Balcony Suites have kitchenettes, so if you want to cook, be sure to reserve one of these. The kitchens come complete with plates, cups, glasses, pots and pans and silverware. See the details of the Hermanas Mirabal Suite and Oscar de la Renta Suite for more information.

Do I need to speak Spanish?

Our reception staff and managers all speak good English (some also speak French or Portuguese). If you don't speak Spanish and need help with a resevation or a phone call, they will be happy to help.

What is the electricity voltage? And what type of electrical plugs are used?

The electricity system is the same as the US, the voltage is 110v, and the plugs are the same shape as those used in the US with two flat pins and sometimes a third round pin.

US Electric Plug

Do you provide hairdryers?

Yes, we provide hairdryers for all rooms and suites.